This policy sets out our privacy practices and explains how we handle the information we collect when you visit and use our Swarm.ai website, as well as our other services, and documentation. Privacy is important, so please read it carefully.
What do we mean by personal information? By "personal information," we refer to information that you individually provide to us either directly or indirectly that on its own or in combination with other information, can be used to identify you or make you identifiable. Personal Information includes for example your name, your mailing address, your telephone number, your email address or other information that identifies you or makes you identifiable. Information that by itself cannot be used to identify you or make you identifiable does not qualify as Personal Information. Except as described in this Policy, Unanimous A.I. will not give, sell, rent, or loan any personal information to any third party.
Personal information does not include "Usage Data" which we define as encoded or anonymized information or aggregated data we collect about a group or category of services, features, or users which does not contain personally identifying information. Usage Data helps us understand trends in usage of the Service so that we can better consider new features or otherwise tailor the Service. In addition to collecting and using Usage Data ourselves, we may share Usage Data with third parties, including our partners, and service providers for various purposes. This includes helping us better understand our customers' needs, improving the Service, as well as for marketing purposes. We do not share Usage Data with third parties in a way that would enable them to identify you personally.
How do we collect, use, and share your personal information and other information?
Information you provide to us
When you register for the Service, we ask for personal information, such as your name, address, phone number, email address, credit card information, as well as certain related information like your company name and product name. Unanimous A.I. uses a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information for any purpose except for credit card processing on Unanimous A.I.'s behalf.
Unanimous A.I. may use the personal information you provide for operating the Service, tailoring the Service to your needs, billing, identification and authentication, communicating with you about the Service and your use of the Service, sending you marketing materials (subject to your opt-out option), for research purposes, and to generally improve the content and functionality of the Service.
Unanimous A.I. has legitimate interests in processing personal data:
Unanimous A.I. may also share your personal information with its third-party service providers (such as its credit card processors and hosting partners) to provide the necessary hardware, software, networking, storage, and other services we use to operate the Service and maintain a high-quality user experience. The Service does not support "do not track" requests.
As is true with most websites, Unanimous A.I. gathers certain information automatically and stores it in log files. This information includes internet protocol addresses as well as browser, internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data. We may connect personal information to information gathered in our log files, as necessary to improve the Service for individual customers. Otherwise, we generally use this information as we would any Usage Data, to analyze trends, administer and maintain the Service, or track usage of various features within the Service.
A "cookie" is a small software file stored temporarily or placed on your computer's hard drive. The main purpose of a cookie is to allow a web server to identify your computer and web browser and then tailor web pages and login information to your preferences. Cookies help us promptly display the information you need to use the capabilities of the Service and other information that we consider to be of interest to you. By gathering and remembering information about your website preferences through cookies, we can provide a better web and marketing experience. Cookies don't give us access to users' computers, and the information we collect through cookies doesn't include personal information. When you use the Service, we utilize "session cookies," which allow us to uniquely identify your browser while you are logged in and to process your online transactions. Session cookies disappear from your computer when you close your web browser or turn off your computer. We also utilize "persistent cookies" to identify you as a Unanimous A.I. customer, agent, or end user and make it easier for you to log into and use the Service. Persistent cookies remain on your computer after you close your web browser or turn off your computer.
Many jurisdictions require or recommend that website operators inform users as to the nature of cookies they utilize and, in certain circumstances, obtain the consent of their users to the placement of certain cookies. If you are a customer of Unanimous A.I., it is your responsibility to inform the individuals with whom you interact using the Service as to the cookies utilized in the Service and, as necessary, to obtain their consent. If you require more specific information as to the nature of the cookies utilized in the Service for purposes of fulfilling these obligations, please contact us by email at [email protected].
Other information sharing
In addition to the purposes described above, we disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
Links to other websites
The Service may contain links to other websites and web applications that are not owned or controlled by Unanimous A.I. Please be aware that we do not determine and we are not responsible for the privacy practices or content of such other sites. We encourage you to be aware when you leave the Service and read the terms of service and privacy statements of other websites and web applications linked to the Service. This Policy applies only to information collected by the Service.
Swarm Session Chats
The Service includes the ability to conduct Swarm Sessions chats, which will not be publicly available. However, you should be aware that information you provide in Swarm Session chats areas may be read and used by others who have access to your Swarm Sessions, such as your Swarm account owner. You may also be asked by third parties to consent to additional uses of your personal information. Please be aware that such consent may allow for the use of your information outside of the Service. Unanimous A.I. is not responsible for the privacy practices of third parties where you consent to additional use of your personal information.
From time to time, we may post customer testimonials on the Unanimous A.I. Website, which may contain personal information. In such cases, we will obtain the customer's consent to post their names along with their testimonials.
Protection of information
We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. We use service providers, such as Amazon, for data storage. Any vendor that we retain is not allowed to use information they receive from us for any other purpose that to perform the services we have contracted them to perform. Such vendors will never barter, trade, or sell access to your information.
If you are a Unanimous A.I. customer and would like to opt out of getting marketing communications from Unanimous A.I., follow the unsubscribe instructions included in each marketing email or contact us at [email protected]. Please note that if you are a trial or paying customer, you cannot opt out of certain service and system-generated emails, but many email notifications are configurable to suit your preferences. Requests to opt out of transfers to our third-party vendors will also be considered, but limitations on data sharing may make it difficult or impossible to provide the Service in this manner.
Correcting and updating your information
You have the right to access the personal information that we hold about you and to correct, update, amend, suppress, delete or otherwise modify any personal information where it is inaccurate. When updating your personal information, we may ask you to verify your identity before we can act upon your request.
You may also, if governed by the General Data Protection Regulations, object to the use or processing of your personal information or withdraw consent to use your personal information at any time. Under the General Data Protection Regulations, regarding the processing of your personal information, you have the following rights:
Unanimous A.I. will retain personal information we process on behalf of our customers for as long as needed to provide Service to our customers, subject to our compliance with this Policy. We may further retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for other legitimate uses.
Children's Personal Information
The Unanimous A.I. Website is not directed to children under the age of 16 and we do not knowingly collect personal information from children under the age of 16. If you are under the age of 16, you should not provide personal information to us.
We may make material changes to this Policy. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Service constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of the Service.
Unanimous A.I. may assign or transfer this Policy, your user account, and related information and data including any personal information to any person or entity that acquires all or substantially all of the business, stock or assets of, or is merged with Unanimous A.I.
If you have questions regarding this Policy or about the privacy practices of Unanimous A.I., please email us at [email protected].